Shipping policy

Shipping & Delivery

Everything you need to know about how your Norlea order reaches you.

 

Where we ship

We currently deliver to:

  • Eurozone: France, Belgium, Spain

  • Europe outside the Eurozone: Switzerland, Sweden, Norway, Denmark

  • United Kingdom

  • North America: United States, Canada, Mexico

  • Oceania: Australia

 

Processing & Delivery Times

Orders are processed and dispatched within 1–3 business days after payment is received (excluding weekends and public holidays).

Delivery then typically takes 7–13 business days depending on your location and local postal service. Times may extend during peak periods (sales, holidays) or due to customs delays.

You'll receive an email with a tracking number as soon as your order ships.

 

Delivery Costs

Delivery is calculated and shown at checkout before you pay. Free standard delivery applies once your order reaches:

 

  • Eurozone (France, Belgium, Spain): €55

  • United Kingdom: £45

  • Switzerland: CHF 50

  • Sweden: SEK 650

  • Denmark: DKK 400

  • Norway: NOK 650

  • United States: $60

  • Canada: $85 CAD

  • Australia: $95 AUD

  • Mexico: MXN 1,100

 

For orders below these thresholds, a flat rate is shown at checkout before you pay.

 

Tracking your order

Every order ships with tracking. As soon as your order is dispatched, you'll receive an email with a link to your order status page so you can follow it to your door.

 

Customs, Duties & Import Taxes

For deliveries within the European Union, prices include VAT where applicable.

For deliveries to Switzerland, Norway, the United Kingdom, the United States, Canada, Australia, and Mexico, your order may be subject to import duties, taxes, or customs handling fees on arrival. These are not included in our prices and are the recipient's responsibility. Charges are set by your local customs authority and are outside our control.

 

If you're not home

If you're not home at delivery, depending on your local postal service, your package may be:

  • Left in a secure location

  • Delivered to a neighbour

  • Held at a nearby pickup point or post office with instructions

 

Incorrect Address

It is the customer's responsibility to provide a correct and complete shipping address. If you notice an error, contact us immediately at support@norlea.co. We'll try to correct it before your order ships. Norlea is not responsible for packages delivered to incorrect addresses provided by the customer. Reshipment at the customer's cost may be offered if the package is returned to us.

 

Package Marked as Delivered but Not Received

If tracking shows your order as delivered but you have not received it, contact us at support@norlea.co within 30 days of the reported delivery date.

 

Preliminary checks

Before contacting us, please verify:

  • Your mailbox, package storage area, or with your neighbours or building manager

  • Any delivery notice slip or pickup-point availability

  • The exact address recorded on your order

 

Our resolution process

If the package remains missing, we prioritise reshipment over refund. The procedure takes two steps:

 

  • 1. Carrier investigation. We open a formal claim with the postal service. They have up to 10 business days to respond with proof of delivery (signature, photo, GPS coordinates).

  • 2. Sworn statement of non-receipt. In parallel, we send you a template statement to sign, date, and return by email.

 

This sworn statement takes a different legal name depending on your country of residence:

 

  • France, French-speaking Belgium, French-speaking Switzerland: attestation sur l'honneur

  • Dutch-speaking Belgium: verklaring op eer

  • Spain: declaración jurada

  • Sweden: sanningsförsäkran

  • Denmark: tro og love-erklæring

  • Norway: egenerklæring

  • German-speaking Switzerland: eidesstattliche Erklärung

  • United Kingdom, Canada, Australia: statutory declaration

  • United States: sworn affidavit / declaration under penalty of perjury (28 U.S.C. § 1746)

  • Mexico: declaración bajo protesta de decir verdad (Article 154, Federal Code of Civil Procedure)

 

These statements are legally binding — a false declaration is a criminal offence in all these countries.

 

Resolution outcome

Once we receive your signed statement, we reship your order at our cost. If the product is no longer available, a full refund is offered instead.

Only one reshipment is possible per order. In case of repeated non-receipts to the same address or from the same customer, we reserve the right to require signature-on-delivery for future orders, at the customer's cost.

 

Delayed Deliveries

If your order hasn't arrived within the estimated timeframe, contact us at support@norlea.co We'll open an investigation with the carrier and keep you informed. Your statutory consumer rights are not affected by this procedure.

 

Questions

For any question about your delivery, contact us at support@norlea.co